CUSTOMER SERVICE REPRESENTATIVE

Monvera Glass Decoration (www.monvera.com) is a leading supplier of glass decoration services to the wine, beverage, and beauty industry. It is our mission to liberate glass bottles from paper labels and replace them with direct-on-glass printing. Lucky for you, we are growing and need additional help for our Sales and Service team.

• Manage and coordinate all activities pertaining to the printing of customer orders from the point of sale to production.
• Coordinate between the Sales, Art, Production, Shipping & Accounting Departments.
• Ensure the job order matches the client’s specifications.
• Track project milestones, ensuring clients’ project requirements and delivery schedules are met.
• Provide job orders to Production on time and with 100% accuracy.
• Coordinate with outside partners and vendors.
• Update and maintain the ERP database.

• BS or BA degree
• 3-5 years of previous customer service/account management/project management experience.
• Excellent verbal and written communication and phone etiquette.
• Must be extremely detail-oriented with strong follow-through.
• Ability to multi-task and meet deadlines.
• Upbeat and positive personality with a can-do attitude.

• This is an onsite position, and the CSR is expected to work at the company’s office daily.
• Occasional travel to client locations/trade shows is required.

• Previous experience in the printing industry.
• A strong interest in the wine and beverage industry.

Salary starts at $70,000 and is commensurate with experience. It includes healthcare (Kaiser, dental, and vision), a 401(k) with company match, PTO, and holiday pay.